Business Today

BUSINESS TODAY

 The Story of Frontier Basement Systems

Frontier Basement Systems is owned by Layne and Judy Gebers.  Layne has been a general contractor for over 30 years.  Layne went to Milford to go to school for architecture and building construction.

In 1999, Layne and Judy and their 3 kids decided to take a chance and moved to Clarksville TN to invest in a new startup company called Tennessee Precast Systems in.  The company was not what they expected and not a good fit for Layne.

Apple Hollow Construction was started. Picking up a contract a previous company couldn’t finish, a church was the start of a huge referral source for them and by not compromising on values, quality of work and great service… he started building a name in Clarksville.

In 2001 Layne went to the International Builders Show in Atlanta looking for a solution to fix nasty crawl spaces. There, he met Larry Janesky. Larry Janesky invited Layne to Seymour CT. to learn more about Basement Systems. In 2002 Layne and Judy became a Basement Systems dealer.

Experience

 Basement Systems Inc. and its sister companies – Connecticut Basement Systems, CleanSpace, Total Basement Finishing, and Dr. Energy Saver, are award winning and successful enterprise located in Seymour CT, with approximately 400 dealers in 3 countries. We specialize in “All Things Basementy!” We do so much more than just dry your basement. We offer complete solutions to transform your basement into a pleasant extension of your living space. We offer comprehensive solutions for Basement Waterproofing and Refinishing, Crawl Space Repair, and Basement Finishing. Basement Systems, Inc. is the world leader in developing and providing products that result in dry, below-grade space.

We are also a Supportworks dealer for those foundation and concrete solutions. The Supportworks team includes experts in construction, repair, geotechnical and structural engineering, manufacturing, training, foundation assessment and installation of repair products. Like any strong company, our team also includes experts in many other areas: logistics, marketing, accounting, technology, administration and the list goes on.

PRODUCT INNOVATIONS

 Armed with products to repair bowing basement walls, there was an opportunity to serve homeowners by repairing their settling foundations as well. A network of like-minded contractors who started to share and learn together began the development of a piering system

Training the Various Technicians

 On-boarding a new employee is taken very seriously here because we take what we do very seriously and personally but also because we want to be sure that the homeowner gets the best experience possible.

Our inspectors go through over 4 weeks of extensive training on site before starting ride along with their manager and trainer. The manager then decides how quickly the inspector will start servicing appointments solo.

Production teams will watch and get familiar with our products before riding along with our expert teams. A foreman and co-foreman will take them under their wing and show the new field tech the ropes. In the field our teams continue to learn and teach each other every day.

Service technicians handle both preventative and reactive maintenance of our systems. When a new service technician starts they will ride with our production crews for at least a week to see how our products are installed and learn how they work. They will then ride with a senior service technician for a full week to see the position in action. The following two weeks the Service Manager will go with the new technician on the technician’s appointments.

On-going Education

Foreman, Service, and Inspectors train weekly here in our training room.

Basement Systems of Connecticut has an annual convention, quarterly trainings, monthly webinar trainings, and weekly video trainings.

Supportworks also offers an annual convention, quarterly trainings, and an open online chat forum for consistent communication among the network.

National Network of Knowledge

The National network is important to you, the homeowner, because we pool our resources to constantly create the best products, so we can best help you.  We consistently teach and learn from one another.

Two things have never changed in Layne and Judy’s story…

#1 the mission has always been to provide the best Permanent solutions.

Through WOW customer service with every customer every time.

#2 Hard work. Unfailing love, an unwillingness to give up no matter how tough times get

And with a little help from God, all things are possible.

Layne and Judy were the 2016 Better Business Bureau Torch award winners for Business Integrity.

Brittney Griffey, Marketing Manager – Frontier Basement Systems

 

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